Negotiating Basics (part 11) - Body Language
Video Summary:
People mainly perceive us by our body language.
In receiving information, seeing is more powerful than hearing.
Body language is critical when communicating feelings and attitudes.
When there is a conflict between body language and words, most people will trust body language.
By far, eye contact is the most significant part of body language.
You should make eye contact for a few seconds with everyone in the room and hold more extended eye contact with the other side's leader.
Use positive body language to highlight the impact of your words.
Think about whether the other side's body language supports or contradicts their claims.
To create an impression of empathy, try mirroring the other side's behavior.
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