Video Summary:

• People mainly perceive us by our body language.

• In receiving information, seeing is more powerful than hearing.

• Body language is critical when communicating feelings and attitudes.

• When there is a conflict between body language and words, most people will trust body language.

• By far, eye contact is the most significant part of body language.

• You should make eye contact for a few seconds with everyone in the room and hold more extended eye contact with the other side's leader.

• Use positive body language to highlight the impact of your words.

• Think about whether the other side's body language supports or contradicts their claims.

• To create an impression of empathy, try mirroring the other side's behavior.